Have Questions?
We’ve answered the most common ones below.If you can’t find what you’re looking for, feel free to contact our team for personalised assistance.
General Questions
Are you a registered security company?
Yes. Umbrella Core Security is fully registered and compliant with PSIRA regulations and industry standards.
Which areas do you serve?
We primarily operate in East London and across the Eastern Cape, with services available in surrounding regions.
Do you offer 24/7 security services?
Yes. We provide 24-hour guarding, patrols, and monitoring services where required.
Services & Operations
What security services do you offer?
We offer guarding and patrolling, event safety, trained personnel, electronic surveillance, security advice, and compliance support.
Can services be customised?
Yes. All our services are tailored to match your site requirements, risk profile, and budget.
Do you provide short-term security?
Yes. We provide temporary security for events, emergencies, and short-term contracts.
Security Personnel
Are your officers trained and vetted?
Yes. All officers undergo background checks, PSIRA registration verification, and ongoing training.
Do you supervise your guards?
Yes. Our supervisors conduct regular site visits, inspections, and performance evaluations.
Pricing & Contracts
How are your prices determined?
Pricing is based on site risk, number of officers, coverage hours, equipment needs, and service type.
Do you offer contracts and SLAs?
Yes. We offer formal contracts and service level agreements tailored to client requirements.
Compliance & Legal
Are you PSIRA compliant?
Yes. We are fully compliant with the Private Security Industry Regulatory Authority (PSIRA).
Do you carry insurance?
Yes. We carry appropriate public liability and operational insurance coverage.